Measure Phase 1

Learn the foundational Measure tools of DMAIC. You capture what the customer actually requires, link process inputs to outputs, and document failure modes before they reach the customer.

What You'll Learn:

- Customer Validation — Voice of the Customer (VOC)

- Input/Output Matrix

- Process FMEA (Failure Mode Effects Analysis)

Who This Is For:

Project team members and leads who need to establish a measurement baseline and understand process risk.